Purchase Orders
Audio Products
e-Books & Printed Downloads
Shipping
Returns/Refunds
Order Security

Do you accept purchase orders?

Yes. Simply email us and tell us the product(s) that you would like to order. Please include your purchase order number and your organization's name & billing address. An invoice will be mailed to you to confirm the order. Upon the receipt of the confirmation, your order will be shipped.

What is an Audio book, workshop, seminar or a MP3 product?

An audio program or a MP3 is a digital product that you can download and listen to with a portable device, such as an iPod or other MP3 player or on a computer. MP3 is the name of a digital file format.

How do I get my audio program?

You should be able to download immediately after paying for your item at PayPal if your payment is cleared. Once you click on the "Continue" link at PayPal, you will be taken to a download page. If the order has not been processed, or the payment is pending, then you will receive an email with the download links when the transaction has completed.

What kind of devices do I need to listen to an audio program?

You can listen on most MP3-compatible devices, such as an iPod, the Zune, and desktop and laptop computers, etc.

Can I listen in my car?

Yes. Depending on your vehicle's sound system, you should have several options: linking up your iPod or other MP3 player through a cable or Bluetooth connection; plugging in a USB thumb drive, SD card, or other type of memory device; or playing a CD that you've burned on your computer.

What format are the books (e-books) that are available for instant download.

PDF

What is a PDF?

A PDF is a Portable Document Format, which can be viewed and printed by anyone, anywhere, across a broad range of hardware and software.

I've never used a PDF before. What do I need to do?

You need the Adobe Reader (Version 4 or higher), which can be downloaded for free. Download it here.

Will I be notified of my shipping status?

You will receive an email notifying you when your item(s) have been shipped.

How long will it take to receive my order?

For items that are instant downloads you will receive it immediately after your payment clears.

All of our print items are done on-demand after an order is placed. Normally, orders are received within 10-14 business days. You will receive a shipping notification when your item has left our printer’s facility.

What is your return policy?

Returns are accepted for printed books, DVDs and CD’s within 14 days of the date that you received your order for books, DVDs and CDs. For a full refund minus shipping and handling your item should be mailed with the original packing slip to:

Educational Coaching & Business Communications
Returns Department
310 West 4^th Street
Suite 409
Winston Salem, NC  27101

All downloaded products are not eligible for return or refund.

Bulk orders of 10 or more copies are non-returnable.

NOTE: Shipping charges are non-refundable.

Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our guarantee details.

What is your privacy policy?

At Educational Coaching & Business Communications we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. See our complete Privacy Policy.

How do I know my credit card is safe?

The security of your information, transactions, and money is our top priority. All your credit card and mailing information is automatically encrypted and transmitted through an SSL Secure Server.

 Why does Educational Coaching & Business Communications use PayPal?

PayPal is a free and easy to use system that lets anyone with an email address securely send online payments. Educational Coaching & Business Communications uses PayPal in order to provide you with the best way to securely pay online with your credit card and maintain your privacy, as we never see any of your account information. It's safe, fast and easy.

Do I have to be registered with PayPal to use my credit card?

No. PayPal accepts credit card payments without requiring you to be a registered user. Simply follow the instructions for users without a PayPal account the same as you would with any online payment. 

How do I contact Educational Coaching & Business Communications?

Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.